Conflict Resolution || Nursing Assignment Writing Services

Conflict Resolution

Conflict is inevitable among any team, but especially during high-stress situations, such as health care. As a health care leader, you will be called upon to resolve conflict on your team and within your organization. Not only will you have to manage conflict that occurs with you directly, but you will also have to handle situations where you were not present. The Vila Health challenge presents a scenario that you will review. After the review, prepare a PowerPoint presentation, accompanied by an audio recording, that you would give to hospital leadership to train them on how to handle situations such as this.

• Review the Vila Health mission, linked in the Resources.


• Begin your presentation by providing background information into the problem and explaining how a lack of cultural competence can compound already stressful situations and impede collaboration.


• Describe the communication techniques that were used in this simulation that should not be used as they related to diverse cultures.


• Discuss and recommend communication strategies that hospital leadership should promote within the organization going forward to resolve conflict like this in the future.


• Explain the role of relationships in communication and the impact on teamwork and collaboration. Recommend strategies that could be implemented to improve the relationships between nursing and housekeeping in this situation.


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PowerPoint presentation outline:

1. Cover slide: One slide that includes the name and number of the course, name of the project, submission date, name of learner, and contact information.


2. Introduction slide: One slide that provides a brief overview of conflict resolution and the case study. This is the elevator speech of the case study and captures an overview in a list format. Provide two short paragraphs in the speaking notes to support the points made in the list.


3. Background slide: One slide that explains the background of the case study.


4. Analysis of the situation: A section of two slides that explains how a lack of cultural competence can compound already stressful situations and impede collaboration.


5. Communication slide 1: One slide that lists at least two communication strategies that leadership can use to help the organization resolve the conflict.


6. Communication slide 2: One slide that explains the role of relationships in communication. You may wish to discuss relationships between leaders and followers and leaders overseeing teams.


7. Communication slide 3: One slide that explains the role of communication on teamwork and collaboration.


8. Application of literature to the case study: Recommend strategies that could be implemented to improve the relationships between nursing and housekeeping.


9. Summary: One slide that sums up the case study.


10. References: This section should list, in APA format, the scholarly references used to create the plan, especially with regard to the review of the literature.


11.  

Use Adobe Connect to create an audio recording that accompanies the PowerPoint presentation. Do not read directly from the slides; instead, contribute additional information or elaboration on the content provided. You may find it useful to write a detailed outline or script as a reference while you create your audio recording.

For the above audio recording section of this assignment, please create a script for me so that I can read it to create an audio recording. As noted above, please make sure that the script isn't directly from the slides. 

Additional Requirements

• Length: Presentation time should be between 5-10 minutes. 


• References: Cite at least three references from peer-reviewed journals, in addition to your text.


• Format: Use current APA style and formatting.

Background: Introduction Summary

•The case study involves the occurrence of a train wreck next to an elementary school resulting in a chemical cloud poisoning for the learners. The majority of the children got affected and were brought to the ER for treatment at the Villa Health Care Facility. The health care providers, especially the nurses who worked for hand in hand with other staff members to ensure the adequate provision of services for the sudden influx of ailing students.

•This stressful environment generated discord between Donald Trask, RN of the Intensive Care Unit, and Gabriela Herrera, a cleaner. According to him, his department required one of the PICU rooms cleaned after losing a patient there so as to create a vacant space for the incoming patients from the E.R. The hectic activities and delays caused Donald to be extremely agitated as he performed his assigned duties.

•The nurse belittle the housekeeper assigned tasks and demanded that she ought to give his request first priority despite her asking him to follow protocol. He immediately assumed that she was an immigrant and made a rude remark regarding her ethnic community and their inability to perform their jobs properly. However, Brittany Clinton offered to aid Donald so as to resolve the conflict between them.

•Later on, the chief nursing officer, Jackie Sandoval, reviewed the complaint filed by Gabriela Herrera of Donald Trasks’ rudeness and entitlement. She got to listen to Gabriela and Brittany’s grievances and promised to take the necessary measures to ensure that the responsible individual received punishment.

Conflict Resolution

•Conflict resolution and management in the workplace is time-consuming but a mandatory task to master for leaders, especially in the health care department. This phenomenon refers to the procedure in which two or more sectors of an organization are engaged in a dispute, debate, or disagreement reached an agreement in resolving it (Pilnick, Hindmarsh & Gill, 2010). Discord can exist between physicians themselves, physicians and staff, the health care team, and the patients or their families.

•Conflict can adversely affect the rate of productivity, patients’ care, morale, limit the staff’s contribution and high employee turnover. It may range from major controversies to disagreements that may result in violence or litigation (Pilnick, Hindmarsh & Gill, 2010). Normally, this might result in the creation of a hostile environment leading to certain supervisors or subordinates becoming abusive. Abuse might be exhibited in the following ways sexual harassment, physical violence, off-color jokes, demeaning attitude, and ridicule.

•It is important for the respective leaders to establish a professional code of conduct, not only as part of practice policies but also in hospitals, and medical staff by law. Furthermore, there ought to be a disciplinary structure against individuals who fail to uphold the ground rules, for people to comprehend the institution’s limit towards inappropriate behavior. An excellent example is the Villa Healthcare simulation that depicted how a stressful situation, whereby there was an influx of patients, can result in numerous disagreements and the importance of conflict management by the superiors.

Cultural Incompetence

•Cultural competence refers to the capability of organizations and providers to efficiently deliver various health care services that satisfy the cultural, social, and linguistic needs of patients. There is an increasing range of diversity from various nations that create challenges and opportunities for the health care systems, providers, and makers to deliver and generate culturally competent and appropriate services.

•The lack of cultural competence can result in a decreased rate of quality care and health outcomes for patients, especially since the disaster occurred in a learning institution. This will be a result of the existence of ethnic and racial health disparities among the caregivers themselves. Therefore, there is a need to enforce certain strategies to achieve cultural diversity. The practices include relevant training on cultural competence and cross-cultural issues to health professionals and the creation of policies that reduce administrative and linguistic barriers to patient care (Daft, 2018)

•One primary factor that contributes to cultural incompetence is the lack of diversity in the leadership and the healthcare workforce resulting in ethnic and racial disparities.

Cultural Incompetence

•The are various negative and positive aspects depicted by the different characters in the simulation in relation to cultural incompetence, communication, and leadership:

1. Donald was very impartial in the way he approached the housekeeper. His remark was very stereotypical in the way he regarded Gabriela’s profession by assuming that all Mexicans are clean and that a majority do not even understand the need of prioritizing. From the above incident, the lack of proper communication channels greatly influenced this public outburst, especially due to the increased pressure that Donald was experiencing. Therefore, different programs have to be established to equip the workers with the necessary skills necessary in stressful environments.

2. Another aspect that was clearly depicted able is the lack of respect among the workers. There ought to be team-building activities that educate people on the various ways in which they are to treat and address each other. Individuals ought to respect each other's professions despite their rank.

3. The communication channel between the management, Jackie Sandoval, Chief Nursing Officer, and the workers in the simulation is well established. The leadership figure has created an environment in which the employees have a voice, especially in airing out their grievances. Furthermore, the administrators get to follow up on the complaints made and necessary action is taken.

Communication

•Communication involves the methods of conveying intended information from one group or entity to another through the utilization of mutually comprehended semiotic and signs rules (Doak, 2004). It is paramount for institutional leaders to understand the various communication strategies in order to aid the organization in resolving different types of conflicts. This will, in turn, boost the rate of productivity and reduce employee turnover.

•Firstly, there is the adoption of appropriate communication guidelines. There ought to be established programs that educate the staff members on the various forms of communication skills that are acceptable in the work environment. It is equally important to recognize the counterproductive and unacceptable manners and develop guidelines that they are to adhere to. The leaders should also include themselves in this program so as to foster and create an atmosphere of open dialogue.

•Secondly, there is laying emphasis on recognizing and respecting personal differences. The majority of arguments and misunderstandings arise from opposing viewpoints. Therefore it is essential to create awareness of the varying personalities so as to generate a harmonious working space. This will promote the appreciation of diversity displayed by different people and utilize this in increasing the rate of productivity.  This is usually achieved by building appropriate listening skills in the organization.

Communication

•One fundamental area in the working environment is the dynamic relationship between the followers or employees and their leaders, and its impact in terms of communication. This form of relationship is the centerpiece of the effective leadership process, especially if it's contingent on leader-member exchanges.

•Research revealed that administrators who sit in their offices and fail to interact with their subordinates, tend to never move up and only minimal work will be accomplished due to the lack of motivation exhibited by the employees (Pilnick, Hindmarsh & Gill, 2010). It is essential for leaders to form a close relationship with their subordinates but still maintain their respective boundaries. This tends to create an atmosphere of openness and the staff members can easily pitch and establish ideas that would better the organization.

•For the management relationship  with the staff to be effective, the following have to be promoted:

1. Empowering individuals to deliver their best in all occupational aspects. A company’s success rate is judged based on the performances of the employees that can be greatly affected by their respective leaders.

2. One has to ensure that the people working in all departments have a voice. The relationship developed has the responsibility of creating an environment whereby the various concerns of those individuals can be safely listened to and expressed.

Communication

•Collaboration and teamwork are extremely beneficial to companies due to the varying mindset and different experiences and skills. A well-structured team has the capability of achieving better results at a reasonable time compared to an individual who would utilize unreasonable time periods and unfeasible resources. Therefore, these collaborative platforms ensure increased productivity, high-quality work, longer-lasting motivation, faster delivery, greater efficiency, and increased creativity output.

•The following are roles of communication on collaboration and teamwork :

1. Effective communication is fundamental for the functioning of any health care facility since it promotes the building of trust and proper relationships between the team members. It prevents the failure of conveying the appropriate information, misconceptions and generates distrust among people.

2. Consistent and increased employee morale.

3. Increased family and patient satisfaction

4. Fosters teamwork and reduces the chances of occurrence of error due to the continuous flow of information.

•In conclusion, this simulation comprehensively elaborates on the functioning of health institutions from the management department to the subordinates and the various ways in which certain factors such as communication, collaboration, teamwork, and cultural incompetence can either positively or negatively influence its functioning.

References

•Daft, R. (2018). Leadership experience. New York: Cengage learning.

•Doak, R. (2004). Conflict resolution. Chicago: Raintree.

•Pilnick, A., Hindmarsh, J., & Gill, V. (2010). Communication in healthcare settings. Oxford: Wiley-Blackwell.

Summary of the Case Study

From the above case study there were both negative and positive aspects portrayed by the characters in the Vila Healthcare simulation and factors that needed major improvements:

1. Donald Trask, RN, part of the Intensive Care Unit, and Gabriela Herrera depicted some of the catastrophic events that may occur when the following elements are lacking. They include proper communication channels, educational programs on cultural competence, good work relations, programs that educate people on conflict resolution,  teamwork, and collaboration.

2. However, despite all these, there are certain individuals who properly understood the manner in which conflict ought to be resolved. Firstly, there is Brittany Clinton, RN, a surgical nurse, who tried aiding the two disagreeing individuals by offering to work with Donald in preparing the room for the new patient to relieve the growing tension. Secondly, there is Jackie Sandoval, Chief Nursing Officer, who ensured that the appropriate disciplinary measures would be taken, especially against the person at fault. She also listens to the grievances made by Gabriela. Therefore promoting employee loyalty by creating an atmosphere of openness.

3. There were also discussions on the importance of conflict resolution skills, promotion of cultural competence, need for communication, adequate management department, and teamwork. These were discussed with the purpose of properly understanding their importance in the working place environment, especially in stressful situations. 

Strategies recommended improving work relationships

The following are various recommended strategies that ought to be implemented in order to improve the relationship between housekeeping and nursing:

1. Proper communication channels- the establishment of this strategy will promote adequate conveying of information through the recommended avenues that are comprehensible and reach the intended recipient. This would have prevented the conflict between these two departments if the respective authoritative figures would have been more organized in terms of communicating different orders.

2. Cultural competence – this policy would ensure that people from both departments learn to respect other individuals’ social, linguistic, and cultural characteristics. There should be programs established to educate people on the various cultures around the world and the appropriate way to address others and,  in turn, promote a harmonious working space. Furthermore, they ought to engage the employees in dialogues that would guarantee cultural literacy. This would have prevented Donald’s outburst and referred to Gabriela’s ethnic community as cleaners who lack the appropriate skills to perform their assigned tasks.

3. Implementing strict disciplinary measures – this is a valuable management tool to avoid allegations of disparity, especially between employees of different departments. These rules and regulations state how colleagues ought to treat each other and ensure that people respect others’ boundaries and professions.